GR8 Service Management

What your business wants Business customers are becoming much more tech savoy than ever before they no longer want large bundled technology services. They want rapid low cost solutions to real business challenges. Business and Government department are all under ever increasing pressure to deliver valued products and services to their customers. This comes with the pressure to increase productivity while reducing costs. We all know from the IT Infrastructure Library (ITIL®) that value is generat...

The world around us is changing at a state so rapid that is very difficult to keep up. For IT departments to remain relevant to their business they will have to learn to do thing differently. This article provides insights to key things IT departments must do to remain relevant to their business. Know Your Business Your sole purpose as an IT solutions provider is, to make your business more efficient and give them the edge they need to compete in their market place. IT is not uncommon for IT lea...

How Important is Business Relationship Management to your IT Department? As a CIO, CTO or Sr. IT Manager what level of importance do you place on creating, nurturing and improving relationships with your business? Do you have a well defined Business Relationship Management function in your department? What is Business Relationship Management? Business Relationship Management is all about maximising value for the business from Information and technology solutions and ensuring your IT department i...